We are currently recruiting for a Customer Service Assistant role in Thomasville, NC! This is a fully on-site, temp to hire position with a great family owned company.

In this role, you are working with a small team and will be assigned your specific clients to manage in regards to order processing, providing tracking, updates, etc.

You will also be responsible for assisting their Parts Manager with entering PO’s for replacement pieces and other projects that come available!

Responsibilities :

Manage a shared inbox, pulling out orders for your assigned clients

Communicate with customers through various channels

Process orders, quotes, and samples

Resolve product or service problems by clarifying the customer's complaint

Provide information to customers about order status and product queries

Work closely with the credit department to resolve disputed credit items

Communicate and coordinate effectively with internal departments

Assist Parts Manager with replacement parts

Performs other related duties as assigned

Qualifications :

At least 2 years of B2B Customer Service experience

Experience with ERP system

Excellent interpersonal skills

Must be able to work well across functions and interact effectively with all levels of personnel within and outside of the organization

Excellent verbal and written communication skills

Ability to multitask, prioritize and manage time effectively

Ability to Work Under Pressure

Team player

Pay Details : $ to $ per hour

Search managed by : Kristin Yates

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.